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Support > Post-Sale Product Support
After-Sales Service Process
If you have any questions about product use, please visit the "Service & Support -> Product Support" page. If the content on the product support page still cannot solve your problem, you can contact our customer service staff through WeChat by visiting "Service & Support -> Customer Service WeChat -> Scan the QR code that pops up with WeChat." If you need to repair a product, please visit the "Service & Support -> Product Repair" page. If you need to return or exchange goods, please contact the dealer or salesperson you purchased from via phone, Wangwang, or WeChat. If you cannot find their contact information, you can try contacting our customer service staff for assistance.
If you need to return a product, please back up all your data in advance. Provide valid proof of purchase to the staff. Please pack the product properly, including the product and accessories, ensuring nothing is missing. It's best to take photos for your records. Contact the staff before sending out the product to make sure everything is arranged properly. If after communicating with our staff, you are to send the product with the postage due, please confirm the shipping cost with the courier in detail to ensure a reasonable price and avoid high shipping costs due to not asking about the price beforehand. For overseas customers, including those in Hong Kong, Macau, and Taiwan, we do not support shipping costs to be paid by the recipient.
After-Sales Service Phone Number：024-88618680（805） After-Sales WeChat：TECHE-Support Service Hours：08：30-17：30（Holiday Closure）
After-Sales Service Policy
Dear Customer, We greatly appreciate your use of our company's products. To protect your interests, please read the following carefully: 1. The "**Warranty Certificate**" (collectively referred to as the "Three Guarantees" for repairs, replacements, and refunds) is the necessary proof for our company to provide free after-sales service during the warranty period and paid maintenance services after the warranty period. 2. In accordance with the principle of "who sells, who is responsible for the Three Guarantees," if the product has a quality issue (a quality issue is defined as a performance failure of the product listed in the "Microcomputer Product Performance Failure List" stipulated by the national Three Guarantees, the same below), please contact the dealer with the "Warranty Certificate" and valid invoice, and the dealer will provide service to the customer, with our company providing service support to the dealer. 3. This product promises: within 7 days from the date of sale (the date is subject to the valid invoice date, the same below) if there is a quality issue, the customer can choose to return, replace, or repair; from the 8th day to the 15th day after the date of sale if there is a quality issue, the customer can choose to replace or repair; within one year from the date of sale if there is a quality issue, free repair will be provided, only charging for related parts. Please fill in the "Warranty Certificate" carefully with the dealer when purchasing and keep the valid invoice. 4. The following situations are not eligible for the Three Guarantees service: A. Damage caused by abnormal use or human damage, or damage caused by using pirated software; B. Damage caused by not using, maintaining, and storing the product as required in the product manual; C. Dismantled or repaired by non-professional service personnel of the company; D. Without a valid "Warranty Certificate" and valid invoice (except for those that can prove the product is within the Three Guarantees validity period); E. The "Warranty Certificate" is torn or altered without authorization (including incomplete quality assurance stickers); F. The product model or number provided does not match the actual product; G. The provided "Warranty Certificate" lacks the manufacturer's name, address, production date, or quality certificate; H. Failures or damages caused by force majeure; or other failures or damages not caused by product design, technology, manufacturing, or quality issues.
Paid Repair Process
For products that are accidentally damaged or do not meet the warranty conditions, TechEase will provide paid repair services (the specific repair costs will be confirmed with you by phone after the repair is initiated):： Please follow the after-sales process and contact our customer service staff to confirm the details of your situation. Quotation and Payment Confirmation: The customer service will contact you to confirm the cost of the repair service and to verify the payment details.： Quotation and Payment Confirmation: The customer service will contact you to confirm the cost of the repair service and to verify the payment details. Repair Completion: The camera will be repaired and returned to the user within 15 working days.
Please back up all your data before shipping; Do not use surface mail or cash on delivery for shipping the product.
After-Sales Service Phone Number：024-88618680（805） After-Sales WeChat：TECHE-Support Service Hours：08：30-17：30（Holiday Closure）
Warranty Period Table for Major Components
| Product | Main Components | Warranty Period |
| 3D180VR | 3D180VR Main Unit *1 set | 12 Months |
| Power Adapter 1 piece | 12 Months | |
| Type-C Power Cable 1 piece | 12 Months | |
| 3M Ethernet Cable 1 piece | 12 Months | |
| USB Sound Card Converter 1 piece | 12 Months |